PROBLEM REPORTING
2.2 Problem Reporting Procedures
WIN members shall utilize the NECAM National Support Center (NSC) to report system problems.
WIN MEMBERS
WIN members experiencing an ABIS computer problem will need to:
1. E-mail the NEC Support Center at [email protected]; the e-mail will automatically Auto-Generate a problem ticket to the reporting member agency.
2. Call the toll free NEC Support Center 24 x 7 if additional information and or ticket follow-up are needed.
(844) NEC-2247 – (844-632-2247)
The phone is manned 24 hours a day, seven days a week. After hours and holidays the phone number rolls over to the on call NEC support staff. Be certain to always leave a voice message with name, agency, brief explanation of the problem, and call back number if your call is not answered.
If in the event the on-call number is not answered within 30 minutes after the call is made, proceed to step 3 below.
3. If no response from the on call NEC Support Center initiated above, contact the NEC Support Center Supervisor at:
(916) 846-4029
4. If no response from the NEC Support Center Supervisor within 30 minutes contact the WIN Engineering Support Manager at:
(916) 295-4823
In the event no response within 30 minutes proceed to step 5.
5. Notify the NECAM Director of Operations at:
(916) 397-8330